Support center
Frequently asked questions
Straightforward information about products, documentation, ordering, and fulfillment.
Who may access and order from DVP?+
Access is limited to customers who confirm they are at least 21 years old and acknowledge that the catalog is intended solely for research use.
What documentation is currently available?+
Testing is in progress. DVP will publish supporting documentation only after it is verified and matched to the applicable product and batch. No completed COAs are currently published.
How long does fulfillment take?+
Please allow up to 5 business days for processing before carrier transit begins. Available by Request and non-stocked materials may require additional confirmed lead time.
What does Expedited Shipping cover?+
Expedited Shipping applies only to carrier transit after fulfillment. It does not shorten sourcing or processing time.
Is an account required?+
Yes. Guest order requests are disabled. The current site supports authenticated sign-in through ChatGPT; the authenticated account email is used during request review.
How does the temporary order-request workflow work?+
After completing the request review, the site prepares a detailed email addressed to DVP. You must manually send that email from your email application. The request is not paid, accepted, or confirmed when the draft opens.
Can I pay online today?+
Not yet. Online payment remains disabled until a payment processor is integrated. DVP will review emailed order requests and contact the customer regarding availability, final details, and next steps.
How do I contact support?+
Email Consult@deltavalleyco.com. Support is provided by email, with a typical response time of 1–2 business days.