Due to the nature and handling requirements of research materials, sales are final once shipped except where an order arrives damaged, defective, missing items, or contains incorrect products.

Due to the nature and handling requirements of research materials, DVP generally does not accept physical returns of shipped products.

Customers should not mail or return products to DVP unless specifically instructed in writing by DVP support.

An order may be requested for cancellation before fulfillment begins. Once processing or fulfillment has begun, cancellation is not guaranteed.

Contact DVP within 3 business days of delivery. You may be required to provide photographs of the product, packaging, shipping label, and damage or discrepancy.

Eligible claims involving damaged, defective, missing, or incorrect shipments will be reviewed for an appropriate remedy, which may include replacement, store credit, or refund.

Approved monetary refunds will generally be issued to the original payment method used for the transaction.

Approved refunds are generally submitted within 5–10 business days. Actual posting time may depend on the payment provider and customer financial institution.

Shipping charges are not automatically refundable. Reimbursement is considered only when DVP confirms that it is appropriate for the approved claim.

Email Consult@deltavalleyco.com. Typical response time is 1–2 business days.